You own a watch that is dear to you, with great sentimental or financial value. Unfortunately, an accident can happen quickly, and you don't know what to do. There are four essential steps to follow when this happens. Identify the damage, put it in a safe place, see a professional, and report the damage.
By following these steps, you can secure your watch, facilitate repairs, and ensure that you receive adequate compensation.
Step 1: Identify the damage to your watch
The first thing to do is to check the exact damage. There are several types of damage: scratches or cracks on the dial or glass, loose clasp, dents, scratches on the case and bracelet. Malfunctions in the movement of the hands and any other problems that may affect the internal mechanism of your watch. A loss of water resistance is also possible for waterproof watches.
There are all kinds of damage that can affect your watch, which is why it is important to identify them. This will help you avoid handling the watch incorrectly, determine whether you need to take it to a repair shop, and provide accurate information about the damage.
Step 2: Put your watch in a safe place
Even if damaged, your watch retains its value and must be protected. After any impact, your watch should be placed in a safe place to prevent further damage.
Safes or padded boxes are a good way to keep your watch safe and prevent new scratches. Do not leave your watch on a table or piece of furniture, exposed to dust and humidity, to avoid further damage.
Storing a damaged watch correctly reduces its vulnerability and increases the chances of preservation before repair.
Step 3: Report the claim
The last essential step is to contact your insurer and report the claim. How do you report it correctly? Gather all evidence related to the damage: photos, purchase invoice, watch passport, and a written report of the incident. You need a detailed description of the damage: which parts are affected and what type of damage has been caused.
Choosing the right insurance is essential. Some insurance policies do not cover damage outside your home. Watch Cover is designed to protect you anywhere, outside your home and abroad. Finally, follow the claims process carefully and keep all records: emails, documents, and statements. This will allow you to track your case and identify any delays or disputes.
Step 4: Call in a professional
Do not attempt to repair your watch yourself after an accident! It has complex mechanisms and requires professional expertise and tools to avoid further damage to your watch.
Qualified watchmakers have irreplaceable tools and expertise. They can handle the mechanism of your watch, dismantling it and replacing parts professionally using the appropriate tools. If you want to preserve the value of your watch, having it serviced by a professional will guarantee this. What's more, insurance companies require maintenance to be carried out by specialists, which guarantees the watch's initial value without compromising it.
Taking care of your watch does not mean you have to stop wearing it—quite the contrary. If it breaks, you need to identify the damage, secure the watch, consult an expert, and report the damage.
Documenting every detail related to the damage and consulting specialists will enable you to have your watch repaired and also facilitate compensation. To go further and improve the protection of your watch, taking out specialized watch insurance, such as Watch Cover, is recommended. It provides coverage in the event of damage, whether at home, while traveling, or even abroad.
By protecting your watch, you can preserve its value and appearance while reducing risks and potential complications.
